I'm posting this as a warning to all who read this, as urge you to pass this along. We took our car to a Firestone #Firestone here in Florida to get new tires. The car is a low-mile car that is well maintained and kept clean inside and out.
We picked up the car after-hours and found the interior to have greasy hand and fingerprints all over the door panel and center console. The driver's seat had filth all over both bolsters on the seat back and bottom and a cut in the seat bottom, outer bolster. There was grease on the steering wheel and they didn't wash the tires/wheels after installation so the grease used to mount the tires was all over the wheels.
I went up to the store the next morning. The manager never offered an apology and never came to look at the car. He just said he'd let the third party claims company know, and that they'd contact us. Like this is a regular occurrence for them. They didn't. I've had to call the store numerous times and after 10 days they say they are denying the claim. Why? Did they look at the car and determine that we cut our own seat? Did they see all the grease all over the light leather interior and determine that we are nasty people and that we keep our vehicle filthy?
No, they are denying our claim because we didn't report the claim to the store before we drove the car home. This is shady stuff here. I'm sure they will refuse to even look at the car, and refuse to pay.
They got our money, don't let them get yours.
The claims manager doesn't even have the stones to put his last name in his e-mail. From the way the manager acted (no apology, no attempt to even wipe the filth off) and the vague name for the Sr. Store Claims Specialist, clearly this is a regular thing for Firestone.
Michael J
Sr. Store Claims Specialist
Bridgestone Retail Operations
200 4th Ave South | Nashville, TN 37201
Phone: (615) 937-4030
Fax: (615) 454-9261
#suckymanager #badcustomerservice
Update: I filed a claim with the BBB and basically the BBB closed it after 24 hours because either Firestone said they ain't gonna address it, or Firestone has a history of wrecking stuff and not fixing it.
Not sure what my next step here is. I can't just sit by and let them do this.
when I first saw the cut I thought, could that be a wear issue? The cut edge is as white as snow, as is the material under the cut. If that was worn through the cut edge wouldn't be that clean or crisp, and the material under wouldn't be pristine.